Company Q. and A.

frequently asked Nu-Way company questions

Question 1. Where does the name Nu-Way come from?

Answer: Vernon Schrof coined the company name after working in the transportation industry for many years. In the early 1990's, Vernon believed in his heart that there had to be a better way ... a "new way" of servicing customers in the competitive transportation and logistics industry. Service excellence, passion and a true desire to offer a distinct and unique transportation and logistics alternative was realized with the launch of Nu-Way Transportation, Inc.

Question 2. What makes Nu-Way unique?

Answer: Several things create distinction for Nu-Way.

Ownership. All Nu-Way partners all actively working in the business.
Personal commitment. A dedication to customer satisfaction and excellence.
Size matters. Large enough to meet and exceed the needs of a wide-variety of clients. Small enough to keep priorities, people and purpose at the forefront of our day-to-day operations and customer commitment.

Question 3. Why use Nu-Way?

Answer: Our people, core values and mission. We tailor our services to meet the needs of our customer-base.

"The true purpose of our business is to listen and create logistics, supply-chain and transportation solutions, to solve and support the efforts of our customers, to partner and provide industry expertise today and in the future."

Our core values include: honesty, integrity, loyalty, commitment, and teamwork. Nu-Way - building and sustaining long-term relationships through passionate, fanatical customer service excellence, people, technology and equipment.

At Nu-Way, job number one is to provide consistent, honest and sincere service well after we've inked the deal and executed the contract. That's why our customers RENEW their contracts. It's who we are, what we do each and everyday, providing value and much needed expertise to each and every customer alliance and partnership.

Question 4. Why outsource transportation?

Answer: There are several advantages to outsourcing your transportation and logistics needs.

Reduced risk.
Allows customers the opportunity to focus on their core business.
Streamlined their transportation processes.
Competitive advantages.
Improved delivery, productivity and accuracy.
Safety & compliance provisions which create flexibility.

Question 5. How can Nu-Way out perform an in-house transportation department?

Answer: Very easily. By providing operational and industry expertise, skilled personnel, reliable equipment and a knowledgebase that is second to none in the transportation space, Nu-Way outperforms.

Question 6. How many trucks do you have on the road?

Answer: We have over 350 very specialized units servicing clients from various industries.

Question 7. What regions do you service?

Answer: Primarily the Midwest, however, Nu-Way has customers across the country from California to Delaware. For more information on the regions we service, please see our locations map.

Question 8. Who owns Nu-Way?

Answer: All of our owners are actively engaged in the management and operation of Nu-Way. For more information on our owners, please see our management team section.

Question 9. Who will be my customer service contact?

Answer: All Nu-Way customers are assigned an account manager. Account managers have the unique opportunity of focusing on a limited number of customers based on the size and nature of the operation. This practice allows our account managers to align and partner with their designated customer set, and build a comprehensive customer knowledgebase to better address critical customer needs, etc. As a result, Nu-Way account managers are better able to provide greater account control/direction, flexibility and rapid response.

Question 10. How does Nu-Way utilize technology to service and support customers?

Answer: A vast infrastructure of servers, in-cab technology and fully-integrated software enables Nu-Way to deliver customized and integrated solutions. Nu-Way understands that each client will have a unique set of transportation and logistical requirements from accepting load tenders via EDI, utilizing handheld scanning devices, providing online assets and load tracking tools, to customized reporting and invoicing capabilities. At Nu-Way, designing technology solutions is at the forefront of our customer communications and service.